November 16, 2020

October 2020 BEE Award

BEETravis Ivy, Patient Services Associate – Float Pool

Please join the Center for Nursing Excellence in congratulating Travis Ivy for being selected as the October BEE Award winner!

Travis is a Patient Services Associate with the Float Pool unit and was nominated by patient.  The following is the story of how Travis impacted their life in a way that they will never forget.

Travis is warm-hearted, always friendly, and eager to help. When he earns CARE coins, he enjoys “paying it forward” by buying something for someone in the line behind him.  Today his generous spirit led him to go the extra mile.
This afternoon I observed Travis go out of his way to help a disabled veteran.  Travis was working in the discharge lounge and had stepped out to the lobby when he noticed something that seemed a little odd.  He saw a man get off the elevator in a power chair and begin to ride aimlessly around the lobby.  Travis approached the man and asked if he needed help.  The man had been to a clinic for an outpatient procedure but now did not know where to catch his ride back to the Veterans Home.  Because the man had some issues with short-term memory, he could not remember phone numbers or the names of any contact people.  Travis accompanied the man to both the inpatient and outpatient pick up areas looking for his ride, without success.  When the man was able to remember a phone number for his daughter, Travis used multiple phones to call and text the number, but had no luck reaching anyone.  Then the man, who obviously could not walk well because he was using a power chair, asked to use the restroom.  Travis assessed the safety risk and enlisted the help of an ADON passing by to help with the ride situation and to help assist the man to the restroom safely.  Ultimately, Travis’s persistence paid off and the man’s driver was located in a second floor waiting area.  Without Travis’s quick willingness to help and his dedication to the task at hand, there is no telling how long this man might have wandered aimlessly.  I am grateful for Travis’s willingness to get involved and do the right thing, even for a patient that was not assigned to his work area.

Way to go Travis Ivy.

Please congratulate Travis for Being Exceptional Every day at UAMS!