April 2017 BEE Award
Ashley Jackson, Medical Assistant – Orthopedic Clinic
Please join the Center for Nursing Excellence in congratulating Ashley Jackson for being selected as the April BEE Award winner!
Ashley is a Medical Assistant in the Orthopedic Clinic on the main campus and was nominated by a co-worker. The following is the story of how Ashley impacted a patient’s life in a way that they will never forget.
“I am nominating Ms. Jackson because of her dedication and compassion to the patients that we serve in the Orthopedic Outpatient Clinic on the main campus. Ms. Jackson greets the patients in a nice and friendly manner – as she should – but I have often witnessed her go above and beyond her general job tasks to make sure that our patients are comfortable and that their needs are met.
In our clinic, we do not simply just “check patients in and out.” We meet them at the door and make sure that they are comfortable so that their experience in our clinic meets their expectations. I witnessed Ashley check in a patient who was not feeling well, extremely fatigued, and was wheezing.
The level of patience that I observed in Ashley was amazing. She seated the patient, assisted her husband with getting her needs taken care of first, then she proceeded to triage the patient for her visit. Once the patient returned from Radiology and I placed them in the room to see the physician, the husband complimented me on how genuine and kind our staff was. He was thankful that we did not “rush” her in and let the patient take her time while she was driving her motorized scooter.
Ashley made this patient’s office visit exceptional and the spouse of the patient was excited about the professionalism and exceptionalism that Ashley displayed.”
Please congratulate Ashley for Being Exceptional Every day at UAMS!
The BEE Award honors non-nurse staff who provide exceptional care for patients and family. To nominate a deserving patient care staff, please visit: http//nurses.uams.edu.